We also believe that clients are right to expect the highest service standards. We aim to further grow our business by delivering superior service.

Our business model has our Service Desk at the centre of our company – driving information continuously to ensure that operational services are consistently being delivered to the clients expectations. In this way we deliver real value and reduce business risk.

We deliver savings and reduce business risk

4 Front Energy and Environmental operates a 24/7 Service Desk , 365 days of the year. Features of this service and its central role in our company are the following:

• Our Service Desk logs all calls immediately and refers work orders directly to the appropriate operations team
• All communication is by email and mobile
• Our Service Desk is manned by directly employed professionals 8am to 8pm, and by our trained partner paging company outside these hours
• All work is scheduled – as either PPM or reactive services
• The Service Desk will be in regular communication with the client representatives also
• There is an escalation process, so all matters are appropriately and successfully attended to
• Communication is polite and efficient
• Our service extend sto out of hours, and appropriate holiday and sickness cover is always in place
• One phone call to our Service Desk and clients are assured that their issue is being handled – with feedback communication if necessary

4 Front Energy and Environmental has a policy of training all staff on our services, and hence a clear and concise understanding of operational issues is guaranteed at all times.